At Silver Jewelexi, customer satisfaction is our top priority. If you’re not happy with your purchase, we offer a 14-day return and refund policy, including provisions for damaged items and order issues. Please read the terms carefully before initiating a return or refund request.

General Refund Terms:

  • Refunds are available for eligible returns initiated within 14 days of delivery.

  • Items must be in unused, undamaged condition, and returned in original packaging with all tags, certificates, and invoices.

  • Refunds will be issued only after our team verifies the returned item.

Damaged or Defective Items:

  • If your item arrives damaged or defective, you must notify us within 48 hours of receiving the product.

  • Share photos/videos of the product and packaging via email or WhatsApp for initial review.

  • Further discussion and verification will be done over a call to assess the situation.

  • Upon successful verification, you may receive:

    • A replacement item

    • A full or partial refund

    • Or a store credit, depending on the case.

Return Shipping Responsibility:

  • Return shipping charges are the responsibility of the buyer unless the return is due to a verified defect or incorrect product.

  • We recommend using a trackable and insured courier service for all returns.

Refund Processing Time:

  • Once your return is received and approved after inspection, your refund will be processed within 7 business days.

  • Refunds will be credited to the original method of payment.

  • Shipping fees, taxes, and duties (if any) are non-refundable.

Refund Eligibility Must Be Verified via Call:

  • All refund or replacement decisions will be finalized only after a phone call with our customer support team to verify the condition and legitimacy of the request.

Non-Refundable Items:

  • Customized, engraved, or made-to-order jewelry.

  • Clearance or promotional sale items.

  • Gift cards or vouchers.

Need Help? Contact Us:

If you need to initiate a refund, return, or report a damaged item, please get in touch:

📞 Call/WhatsApp: +91 90015 67609
📧 Email: silverjewelexi@gmail.com
🌐 Website: www.silverjewelexi.com

We are happy to assist and make your experience as smooth as possible.