At Silver Jewelexi, we take pride in the craftsmanship and quality of our jewelry. If for any reason you are not completely satisfied with your purchase, we offer a 14-day return or exchange policy from the date of delivery.
Eligibility for Return:
Returns must be initiated within 14 calendar days from the date of delivery.
Items must be unused, unworn, undamaged, and in their original packaging with all tags, certificates (if any), and invoices.
Custom-made, engraved, or personalized items cannot be returned or exchanged.
Items that show signs of wear, damage, or alteration will not be accepted for return.
Return Shipping Costs:
The buyer is responsible for all return shipping charges.
We recommend using a trackable and insured shipping method. We are not liable for lost or damaged packages during return transit.
How to Initiate a Return:
Contact us at [your email/contact form] within 14 days of delivery with your order number and reason for return.
Once approved, we will share the return address and instructions.
Ship the item back within 5 days of return approval.
Refund Process:
Once we receive and inspect the returned item, we will notify you via email.
Approved returns will be refunded to your original payment method within 7 business days.
Shipping charges, taxes, and duties (if any) are non-refundable.
Exchange Policy:
You may exchange your product for another item of equal or higher value (price difference applicable).
Exchanges are subject to item availability.
Non-Returnable Items:
Customized or engraved items.
Gift cards or promotional items.
Items purchased on clearance or during special promotions (unless defective or damaged upon arrival).
Damaged or Defective Items:
If your item arrives damaged or defective, please contact us within 48 hours of delivery with photos of the item and packaging.
We will assess the situation and arrange a replacement or refund at no extra cost.
Contact Us:
If you have any questions about our Return & Exchange Policy, please reach out to us at:
📧 E-Mail: silverjewelexi@gmail.com
📞 Phone/WhatsApp: +91 90015 67609
🌐 Website: www.silverjewelexi.com